Terms of Website Use and Sale
These Terms and Conditions govern your access to and use of the PepMaxa LLC website, products, services, checkout process, account features, content, communications, and any related offerings provided by PepMaxa LLC.
By accessing this website, creating an account, placing an order, submitting information, or otherwise using any PepMaxa LLC service, you agree that you have read, understood, and accepted these Terms in full. If you do not agree to these Terms, you are not authorized to access the website, use the services, or purchase products from PepMaxa LLC.
PepMaxa LLC may update, revise, or replace these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Eligibility and Age Requirement
You must be at least 21 years of age to access this website, create an account, place an order, or purchase products from PepMaxa LLC.
By using this website, you represent and warrant that:
- You are at least 21 years old.
- You are legally permitted to access and purchase research materials in your jurisdiction.
- You are purchasing only for lawful research purposes.
- You are not purchasing for human consumption, animal use, therapeutic use, diagnostic use, resale for improper purposes, or any unlawful purpose.
PepMaxa LLC reserves the right to deny access, suspend accounts, cancel orders, or refuse service where eligibility, compliance, identity, payment legitimacy, or intended use cannot be verified to the satisfaction of PepMaxa LLC.
Research Use Only Policy
All products sold by PepMaxa LLC are intended strictly and exclusively for laboratory research and development purposes only.
Products sold by PepMaxa LLC are not intended for:
- Human consumption
- Animal consumption
- Injection
- Ingestion
- Topical application
- Therapeutic use
- Diagnostic use
- Medical use
- Veterinary use
- Food, drug, cosmetic, or supplement use
- Treatment, cure, mitigation, or prevention of any disease or condition
No product sold by PepMaxa LLC is intended to diagnose, treat, cure, or prevent any disease. Statements made on the website have not been evaluated by the U.S. Food and Drug Administration.
PepMaxa LLC does not provide dosing instructions, usage protocols, medical guidance, clinical advice, clinical protocols, compounding instructions, or recommendations for human or animal use. Any misuse of products is strictly prohibited and is the sole responsibility of the purchaser.
By purchasing from PepMaxa LLC, you expressly agree that all products will be handled only by qualified individuals in appropriate research settings and in compliance with all applicable laws, regulations, and safety requirements.
Customer Responsibility and Compliance
You are solely responsible for determining whether the purchase, possession, handling, storage, transport, and use of any product purchased from PepMaxa LLC is lawful in your jurisdiction.
PepMaxa LLC makes no representation that any product is legal for purchase, possession, or use in every state, country, locality, institution, laboratory, or regulatory environment.
By placing an order, you agree that:
- You have reviewed all applicable laws and regulations.
- You are legally authorized to purchase and receive the products ordered.
- You will not use the products for any prohibited purpose.
- You will not resell, redistribute, relabel, repackage, or transfer products in violation of law or these Terms.
- You accept full responsibility for safe handling, storage, and disposal.
PepMaxa LLC reserves the right to request additional information before fulfilling any order and may refuse or cancel any transaction that raises compliance, regulatory, fraud, misuse, or safety concerns.
Account Information
You agree to provide accurate, complete, and current information when creating an account, placing an order, contacting support, or submitting any form through the website.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
PepMaxa LLC may suspend, restrict, or terminate accounts that contain inaccurate information, appear fraudulent, violate these Terms, or are associated with suspicious activity, chargebacks, abuse, misuse, or prohibited conduct.
Orders, Payment, and Order Review
All orders submitted through the website are subject to review and acceptance by PepMaxa LLC.
Submission of an order does not guarantee acceptance, fulfillment, shipment, or delivery. PepMaxa LLC reserves the absolute right to refuse, limit, hold, cancel, or terminate any order at any time and for any reason, including but not limited to:
- Suspected fraud
- Payment irregularities
- Billing or shipping discrepancies
- Product availability issues
- Pricing or listing errors
- Compliance concerns
- Regulatory concerns
- Suspected misuse
- Violation of these Terms
- Abuse of policies
- Chargeback history
- Unverifiable customer information
- Any other reason deemed necessary by PepMaxa LLC
If an order is canceled after payment has been received, PepMaxa LLC may issue a refund at its discretion and in accordance with applicable policies, payment processor requirements, and internal review.
Pricing, Availability, and Website Errors
PepMaxa LLC attempts to display accurate product, pricing, availability, and website information. However, errors may occur.
PepMaxa LLC reserves the right to correct errors, update information, modify pricing, change availability, cancel orders, or refuse transactions at any time, including after an order has been placed.
PepMaxa LLC is not obligated to honor incorrect pricing, inaccurate product information, typographical errors, display errors, promotional mistakes, or system errors.
Shipping and Delivery
PepMaxa LLC will make reasonable efforts to process and ship eligible orders in accordance with the shipping options available at checkout. Shipping times, transit estimates, delivery windows, and carrier updates are estimates only and are not guaranteed.
PepMaxa LLC is not responsible for carrier delays, weather delays, routing issues, customs delays, incorrect addresses, failed delivery attempts, theft, misdelivery, delivery restrictions, or delays caused by events outside the control of PepMaxa LLC.
You are responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase. PepMaxa LLC is not responsible for packages delayed, lost, returned, or misdelivered due to incorrect or incomplete customer-provided information.
Delivery Responsibility
Once a package is marked as Delivered by the shipping carrier, responsibility for the package transfers to the customer.
PepMaxa LLC is not responsible for packages after carrier-confirmed delivery, including but not limited to packages lost, stolen, misplaced, removed, damaged, or accessed after delivery.
This includes deliveries to:
- Porches
- Mailboxes
- Mailrooms
- Front desks
- Reception areas
- Apartment buildings
- Shared delivery areas
- Lockers
- Businesses
- Laboratories
- Institutions
- Any other carrier-designated delivery location
PepMaxa LLC does not issue refunds, credits, replacements, or other compensation for packages confirmed as delivered by the carrier.
Refused, Returned, or Undeliverable Packages
If a package is refused, unclaimed, returned to sender, rejected by the recipient, blocked by the delivery location, or deemed undeliverable by the carrier, PepMaxa LLC is not obligated to issue a refund, replacement, credit, or reshipment.
Additional shipping charges, return fees, handling costs, carrier fees, payment processing fees, or product loss may be deducted from any discretionary resolution.
PepMaxa LLC reserves the right to deny future orders from customers associated with refused, returned, disputed, or undeliverable shipments.
Final Sale Policy
Due to the sensitive nature of the products sold, quality control requirements, research-use-only restrictions, and safety considerations, all sales are final.
PepMaxa LLC does not accept returns and does not provide refunds, cancellations, credits, or exchanges once an order has been placed, except where PepMaxa LLC determines, in its sole discretion, that a verified PepMaxa LLC fulfillment error occurred.
Customers should review all order details carefully before submitting payment.
Damaged, Missing, or Incorrect Items
PepMaxa LLC may review claims involving damaged items, missing items, or incorrect items only when the issue is reported within seven calendar days of the carrier’s delivery date.
This seven-day reporting window is strict. Claims submitted after this deadline may be denied automatically.
To be considered, the customer must provide complete and verifiable documentation, including:
- A clear unboxing video beginning before the package is opened and continuing through inspection of all contents.
- Photos of the exterior shipping package.
- Photos of all packaging materials.
- Photos of the packing slip.
- Photos of all products received.
- Photos clearly showing any damage, discrepancy, or incorrect item.
- The order number and customer contact information.
Claims submitted without complete documentation may be denied. PepMaxa LLC may also deny claims where the provided documentation is incomplete, altered, unclear, inconsistent, unverifiable, or insufficient.
Claim Resolution
If PepMaxa LLC verifies that a fulfillment or shipping error was caused by PepMaxa LLC, PepMaxa LLC may, at its sole discretion, provide one of the following resolutions:
- Replacement of the affected item
- Reshipment of missing eligible item
- Store credit
- Partial refund
- Other resolution deemed appropriate by PepMaxa LLC
No specific resolution is guaranteed.
Cash refunds are not guaranteed. Replacement eligibility is determined solely by PepMaxa LLC. PepMaxa LLC reserves the right to deny any claim that appears fraudulent, abusive, unsupported, untimely, or inconsistent with these Terms.
Chargebacks and Payment Disputes
By placing an order, you agree to contact PepMaxa LLC first regarding any order issue before initiating a payment dispute or chargeback.
Chargebacks or payment disputes filed for delivered packages, refused packages, stolen packages, buyer’s remorse, failure to read policies, prohibited product misuse, or claims inconsistent with these Terms will be disputed.
PepMaxa LLC may use the following information when responding to chargebacks:
- Carrier tracking records
- Delivery confirmation
- Order records
- Customer account records
- Checkout acceptance records
- Website policy records
- Communication history
- Payment records
- IP, device, and transaction data
- Evidence of customer agreement to these Terms
PepMaxa LLC reserves the right to suspend accounts, refuse future orders, pursue collection of unpaid amounts, and recover fees, costs, losses, or expenses associated with improper disputes or chargebacks.
Product Handling and Storage
Customers are solely responsible for proper handling, storage, safety procedures, and disposal of all products after delivery.
PepMaxa LLC is not responsible for degradation, contamination, mishandling, improper storage, misuse, exposure, loss, damage, or any consequence occurring after delivery.
Any information appearing on the website regarding product characteristics, testing, or general handling is for informational purposes only and must not be interpreted as medical, clinical, diagnostic, therapeutic, compounding, or usage guidance.
No Medical or Professional Advice
Nothing on the PepMaxa LLC website constitutes medical advice, veterinary advice, pharmaceutical advice, professional research guidance, or an instruction for use.
PepMaxa LLC does not provide consultation regarding product application, dosage, administration, human use, animal use, medical conditions, protocols, or treatment.
Customers seeking such information should not purchase from PepMaxa LLC.
Intellectual Property
All website content, including text, graphics, logos, product images, icons, designs, layouts, videos, documents, policies, branding, and other materials, is owned by or licensed to PepMaxa LLC and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, republish, scrape, mirror, sell, exploit, or use any PepMaxa LLC content without prior written permission.
Unauthorized use of PepMaxa LLC intellectual property is strictly prohibited.
Prohibited Conduct
You agree not to:
- Use the website for unlawful purposes
- Misrepresent your identity, age, qualifications, or intended use
- Attempt to purchase products for human or animal consumption
- Submit fraudulent orders
- Abuse promotions, discounts, refunds, or claims
- Interfere with website security
- Attempt unauthorized access to systems or accounts
- Copy or scrape website content
- Resell products in violation of these Terms
- Submit false claims, false chargebacks, or misleading information
- Use PepMaxa LLC products or services in any way that violates law or regulation
PepMaxa LLC may suspend or terminate access for any prohibited conduct.
Communications Consent
By creating an account, placing an order, submitting a form, or otherwise providing contact information to PepMaxa LLC, you consent to receive communications from PepMaxa LLC, including transactional, operational, support-related, account-related, shipping-related, policy-related, and promotional communications.
These communications may be sent by email, SMS/text message, phone, or other electronic means using the information you provide.
Message frequency may vary. Message and data rates may apply.
You may opt out of promotional communications where legally required or where opt-out options are provided. Transactional and service-related communications may continue as necessary to process orders, maintain accounts, provide support, enforce policies, or comply with law.
Third-Party Services
PepMaxa LLC may use third-party providers for payment processing, shipping, fraud prevention, analytics, email, SMS, website functionality, compliance review, and other business operations.
PepMaxa LLC is not responsible for the acts, omissions, delays, errors, policies, outages, or failures of third-party providers, carriers, processors, platforms, or service vendors.
Use of third-party services may be subject to additional terms and policies from those providers.
Disclaimer of Warranties
The website, services, content, and products are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, PepMaxa LLC disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, uninterrupted operation, or suitability for any specific research purpose.
PepMaxa LLC does not guarantee that the website will be error-free, uninterrupted, secure, current, or free of harmful components.
Limitation of Liability
To the maximum extent permitted by law, PepMaxa LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising from or related to:
- Use of the website
- Inability to use the website
- Purchase or use of products
- Misuse of products
- Shipping delays
- Carrier actions
- Lost or stolen packages
- Website errors
- Account issues
- Payment disputes
- Third-party services
- Customer violation of these Terms
In no event shall PepMaxa LLC’s total liability exceed the amount paid by the customer for the specific order giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless PepMaxa LLC, its owners, officers, employees, contractors, vendors, affiliates, agents, and service providers from and against any claims, damages, losses, liabilities, costs, fees, or expenses arising from:
- Your use of the website
- Your purchase, possession, handling, storage, resale, transfer, or use of products
- Your violation of these Terms
- Your violation of law
- Your misuse of products
- Your misrepresentation of eligibility, intent, or compliance
- Any claim arising from your conduct after delivery
This obligation survives termination of your account, completion of an order, or discontinuation of website use.
Termination of Access
PepMaxa LLC may suspend, restrict, or terminate your access to the website, account, checkout, support, or purchasing privileges at any time, with or without notice, for any reason deemed necessary by PepMaxa LLC.
Termination does not limit PepMaxa LLC’s right to enforce these Terms, dispute chargebacks, collect unpaid amounts, or pursue available legal remedies.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which PepMaxa LLC operates, without regard to conflict-of-law principles.
Any dispute arising from these Terms, the website, products, services, or transactions with PepMaxa LLC shall be handled in the appropriate courts or forums having jurisdiction over PepMaxa LLC, unless otherwise required by applicable law.
Severability
If any portion of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by PepMaxa LLC to enforce any provision shall not constitute a waiver of its right to enforce that provision or any other provision in the future.
Contact Information
Questions regarding these Terms may be submitted through the contact methods provided on the PepMaxa LLC website.
Submitting a question does not waive, modify, or pause enforcement of these Terms unless expressly agreed to in writing by PepMaxa LLC.
Final Acknowledgment
By accessing the PepMaxa LLC website, creating an account, placing an order, or purchasing products, you acknowledge and agree that:
- You are at least 21 years old.
- You understand all products are strictly for research use only.
- You will not use products for human or animal consumption.
- You accept that all sales are final.
- You accept responsibility for packages once marked delivered.
- You agree to the claim documentation requirements.
- You agree that PepMaxa LLC may refuse, cancel, or limit orders at its discretion.
- You agree to be bound by these Terms in full.
If you do not agree, you must immediately discontinue use of the website and must not place an order with PepMaxa LLC.
