Privacy Policy

PepMaxa LLC

Effective Date: 1-13-2025
Last Updated: 2-12-2026

PepMaxa LLC, including its website, online store, affiliates, owners, employees, contractors, and service providers, collectively referred to in this Privacy Policy as “PepMaxa,” “Company,” “we,” “us,” or “our,” respects your privacy and is committed to protecting the information you provide when using our website, purchasing products, creating an account, contacting customer support, or otherwise interacting with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information through PepMaxa.com and any related websites, checkout pages, customer portals, forms, email communications, advertising systems, or other online services controlled by PepMaxa.

By accessing our website, creating an account, submitting information, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

PepMaxa sells products intended strictly for laboratory research purposes only. Our products are not intended for human consumption, veterinary use, medical treatment, diagnosis, prevention, cure, recreational use, or any other unauthorized purpose. Information collected by PepMaxa is used to operate our ecommerce business, verify eligibility, process transactions, prevent fraud, comply with applicable laws, and enforce our policies.

1. Information We Collect

We may collect information directly from you, automatically through your use of our website, and from third-party service providers.

A. Information You Provide Directly

We may collect personal information you voluntarily provide, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account username and password
  • Order details
  • Customer support messages
  • Registration form responses
  • Age confirmation or eligibility acknowledgments
  • Research-use confirmations
  • Business, institution, or laboratory-related information, if requested
  • Any other information you submit through forms, checkout pages, account pages, surveys, ticket systems, or email communications

You are responsible for ensuring that any information you provide to PepMaxa is accurate, complete, current, and lawful.

B. Order and Transaction Information

When you place an order, we collect information necessary to process, fulfill, review, and document that transaction. This may include:

  • Products ordered
  • Order date and status
  • Payment method type
  • Billing and shipping information
  • Transaction identifiers
  • Fraud-screening results
  • Shipping carrier and tracking information
  • Refunds, chargebacks, disputes, or account restrictions
  • Internal compliance notes related to the order

PepMaxa does not intentionally store full credit card numbers on its own servers. Payment data is generally processed by third-party payment processors, gateways, fraud tools, ACH providers, card networks, banks, or other financial service providers.

C. Automatically Collected Information

When you visit our website, we may automatically collect technical and usage information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring URLs
  • Pages viewed
  • Time spent on pages
  • Click behavior
  • Session data
  • Cookies and similar tracking technologies
  • Approximate location based on IP address
  • Error logs
  • Security logs
  • Checkout and cart activity

This information helps us operate, secure, improve, debug, and market our website.

D. Cookies, Pixels, and Tracking Technologies

We may use cookies, tracking pixels, tags, scripts, local storage, session storage, and similar technologies to:

  • Keep you logged in
  • Remember cart contents
  • Process checkout
  • Improve website performance
  • Detect fraud or abuse
  • Measure advertising performance
  • Understand visitor behavior
  • Personalize website functionality
  • Retarget or remarket to website visitors, where permitted by law

You can usually adjust cookie settings in your browser. However, disabling cookies may affect website functionality, including account login, checkout, cart storage, and payment processing.

E. Information From Third Parties

We may receive information from third parties, including:

  • Payment processors
  • Fraud-prevention providers
  • Shipping carriers
  • Email marketing platforms
  • Analytics providers
  • Advertising networks
  • Identity, age, or eligibility verification providers
  • Customer support tools
  • Ecommerce plugins and platforms
  • Chargeback and dispute management services
  • Public databases or compliance-screening tools

We use this information to operate our business, verify transactions, prevent fraud, comply with laws, enforce our terms, and improve the customer experience.

2. How We Use Information

PepMaxa may use collected information for legitimate business, operational, legal, security, and compliance purposes, including to:

  • Operate and maintain our website
  • Create and manage customer accounts
  • Process, review, approve, decline, fulfill, and ship orders
  • Process payments, refunds, disputes, and chargebacks
  • Verify age, eligibility, and compliance acknowledgments
  • Confirm that customers understand products are for research use only
  • Communicate about orders, account activity, support requests, and policy updates
  • Provide customer service
  • Detect, investigate, and prevent fraud, abuse, unauthorized transactions, policy violations, or illegal activity
  • Enforce our Terms and Conditions, Refund Policy, Shipping Policy, Research Use Policy, and other website policies
  • Improve website functionality, user experience, products, services, and marketing
  • Send transactional emails
  • Send marketing emails, where permitted by law
  • Maintain records for accounting, tax, compliance, and business purposes
  • Protect the rights, property, safety, and security of PepMaxa, our customers, our service providers, and others
  • Comply with subpoenas, court orders, legal obligations, law enforcement requests, regulatory requirements, and applicable laws

PepMaxa reserves the right to refuse, cancel, restrict, or investigate any order, account, or transaction where we believe information is inaccurate, incomplete, fraudulent, suspicious, unlawful, abusive, or inconsistent with our policies.

3. Research-Use Product Compliance

PepMaxa sells products intended strictly for research use only. We may collect and retain confirmations, acknowledgments, account information, order records, IP addresses, timestamps, and related compliance information to document that customers have been informed of and agreed to our research-use restrictions.

By using our website or purchasing from PepMaxa, you acknowledge that:

  • Products are not intended for human consumption.
  • Products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition.
  • Products are not drugs, foods, dietary supplements, cosmetics, or consumer health products.
  • Products are sold for lawful laboratory research purposes only.
  • You are responsible for complying with all applicable laws, regulations, and restrictions in your jurisdiction.
  • PepMaxa may deny, cancel, or restrict orders that appear inconsistent with our policies or legal obligations.

We may use collected information to enforce these restrictions and protect the Company from misuse, fraud, unlawful activity, chargeback abuse, or policy violations.

4. How We Share Information

PepMaxa does not sell customer personal information in the ordinary sense of directly exchanging customer names, addresses, or order histories for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may include certain advertising, analytics, or tracking activities. California law, for example, may require certain businesses that sell or share personal information to provide specific notices and opt-out options.

We may disclose information to the following categories of recipients:

A. Service Providers and Vendors

We may share information with companies that help us operate our business, including:

  • Website hosting providers
  • Ecommerce platforms
  • Payment processors
  • Payment gateways
  • ACH providers
  • Fraud-prevention tools
  • Shipping carriers
  • Order fulfillment providers
  • Email service providers
  • SMS providers
  • Customer support platforms
  • Analytics providers
  • Advertising and retargeting platforms
  • Security and firewall services
  • Backup and data storage providers
  • Professional advisors, including attorneys, accountants, consultants, and insurers

These providers may access information only as needed to perform services for us, subject to their own privacy and security obligations.

B. Payment and Financial Partners

Payment information may be shared with payment processors, gateways, acquiring banks, card networks, ACH providers, fraud tools, chargeback platforms, and other financial partners as necessary to process transactions, prevent fraud, resolve disputes, and comply with applicable financial rules.

PepMaxa is not responsible for the independent privacy practices of banks, card networks, payment processors, or other financial institutions.

C. Shipping and Fulfillment Providers

We may share your name, shipping address, phone number, email address, order details, and other necessary information with shipping carriers, fulfillment providers, warehouse partners, and tracking systems to deliver orders and resolve shipping issues.

D. Legal, Compliance, and Safety Disclosures

We may disclose information if we believe, in our sole discretion, that disclosure is necessary or appropriate to:

  • Comply with applicable laws or regulations
  • Respond to subpoenas, warrants, court orders, or lawful requests
  • Cooperate with law enforcement, regulators, payment networks, banks, or fraud investigators
  • Enforce our policies and agreements
  • Protect PepMaxa’s rights, property, and safety
  • Prevent fraud, abuse, illegal activity, or misuse of our products
  • Investigate chargebacks, disputes, account abuse, or suspicious transactions
  • Protect customers, service providers, or the public

E. Business Transfers

If PepMaxa is involved in a merger, acquisition, sale, financing, restructuring, bankruptcy, transfer of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

5. Payment Information

Payments are processed by third-party payment processors and financial service providers. When you submit payment information, that information may be collected directly by the payment provider rather than PepMaxa.

PepMaxa may receive limited payment-related information, such as:

  • Payment status
  • Transaction ID
  • Last four digits of a card, where applicable
  • Payment method type
  • Billing verification results
  • Fraud review status
  • Chargeback or dispute information

We do not intentionally store full payment card numbers, CVV codes, or complete bank account credentials on our own servers.

You should review the privacy policies and terms of any payment provider used during checkout.

6. Email and SMS Communications

We may send you transactional communications, including:

  • Order confirmations
  • Shipping updates
  • Account notices
  • Password reset emails
  • Support replies
  • Policy updates
  • Security alerts
  • Payment, refund, or dispute notices

We may also send promotional emails if you opt in or where otherwise permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the email. Even if you unsubscribe from marketing messages, we may still send transactional, account, legal, security, or order-related messages.

If SMS messaging is offered, message and data rates may apply. SMS consent is not a condition of purchase unless specifically stated and permitted by law.

7. Advertising, Analytics, and Retargeting

We may use analytics and advertising tools to understand website traffic, improve performance, measure campaigns, and advertise to visitors. These tools may collect information such as IP address, device identifiers, browsing activity, referring pages, cart activity, and interactions with ads.

Depending on applicable law, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information. Colorado’s privacy law, for example, gives covered consumers rights related to access, correction, deletion, portability, and opt-outs for targeted advertising, sale of personal data, and certain profiling activities.

PepMaxa may provide additional opt-out mechanisms if required by law or if we determine that our data practices fall within applicable privacy law thresholds.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction. These may include:

  • SSL/TLS encryption
  • Secure hosting controls
  • Firewall and malware protection
  • Access controls
  • Account authentication
  • Payment processor security tools
  • Fraud detection
  • Security logging
  • Limited internal access to customer data
  • Vendor security review where appropriate

No website, server, payment system, email system, or method of electronic transmission is completely secure. PepMaxa cannot guarantee absolute security of any information transmitted to or stored by us.

The FTC recommends businesses assess what personal information they collect, understand where it is stored and who can access it, and use reasonable safeguards appropriate to the sensitivity and use of that information.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services
  • Maintain accounts
  • Fulfill orders
  • Resolve disputes
  • Prevent fraud
  • Enforce policies
  • Maintain tax, accounting, and business records
  • Comply with legal and regulatory obligations
  • Protect PepMaxa’s rights and interests
  • Document research-use compliance acknowledgments
  • Handle chargebacks, refunds, investigations, or claims

Retention periods may vary based on the type of information, legal requirements, business needs, dispute risk, and security considerations.

We may retain certain information even after account closure or deletion requests when retention is necessary for legal, fraud-prevention, compliance, accounting, dispute-resolution, or legitimate business purposes.

10. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable
  • Appeal a privacy rights decision, where required by law

We may need to verify your identity before fulfilling privacy requests. We may deny or limit requests where permitted by law, including where information must be retained for fraud prevention, legal compliance, accounting, security, dispute resolution, research-use compliance documentation, or other legitimate business purposes.

To submit a privacy request, contact us at:

Email: [Insert Privacy Email]
Mailing Address: PepMaxa LLC, [Insert Business Mailing Address]

11. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to PepMaxa.

California privacy law may require covered businesses to disclose the categories of personal information collected, purposes of use, categories of disclosure, retention practices, and whether personal information is sold or shared. California also requires certain notices at or before the point of collection.

Categories of Personal Information We May Collect

In the preceding 12 months, we may have collected the following categories of personal information:

Category Examples
Identifiers Name, email, phone number, billing address, shipping address, IP address, account username
Commercial Information Products purchased, order history, transaction records, refunds, chargebacks
Internet or Network Activity Website visits, pages viewed, cart activity, cookies, device data, browser data
Geolocation Data Approximate location derived from IP address
Customer Records Billing details, shipping details, support messages, account information
Inferences Fraud-risk indicators, shopping preferences, marketing segments
Sensitive Personal Information PepMaxa does not intentionally collect sensitive personal information unless necessary for payment, fraud prevention, eligibility verification, legal compliance, or security purposes

Purposes for Collection

We collect and use these categories of information for the purposes described in this Privacy Policy, including order processing, fulfillment, customer support, fraud prevention, payment processing, legal compliance, marketing, analytics, security, and enforcement of our policies.

Categories of Information Disclosed

We may disclose the categories above to service providers, payment processors, shipping carriers, fraud-prevention providers, analytics providers, advertising partners, professional advisors, legal authorities, and business transfer recipients.

Sale or Sharing

PepMaxa does not sell customer personal information for money. However, certain advertising or analytics activities may be considered “sharing” or “sale” under California law depending on how they are configured and whether PepMaxa meets applicable legal thresholds.

If required, PepMaxa will provide a “Do Not Sell or Share My Personal Information” mechanism or honor legally required opt-out signals.

California Privacy Rights

California residents may have the right to request access, deletion, correction, portability, and opt-out of certain sale or sharing of personal information. California residents may also have the right not to be discriminated against for exercising privacy rights.

To exercise these rights, contact us at:

Email: [Insert Privacy Email]

12. Colorado and Other State Privacy Rights

Residents of Colorado and certain other states may have privacy rights under applicable state privacy laws, depending on whether PepMaxa meets relevant legal thresholds.

Colorado’s privacy law applies to certain entities that conduct business in Colorado or target Colorado residents and meet specified data-processing thresholds. Covered consumers may have rights to access, correct, delete, obtain a portable copy of personal data, and opt out of targeted advertising, sale of personal data, or certain profiling.

If applicable, PepMaxa will respond to verified consumer privacy requests as required by law.

13. Children’s Privacy

PepMaxa does not knowingly sell products to or collect personal information from individuals under the age of 21.

Our website, products, and services are intended only for adults who are legally permitted to access and purchase research-use products. By using our website, creating an account, or placing an order, you represent that you are at least 21 years old or the age required by applicable law, whichever is greater.

If we discover that we have collected information from an underage individual, we may delete the information, cancel orders, terminate accounts, and take any other action we deem appropriate.

14. International Users

PepMaxa is operated from the United States. If you access our website from outside the United States, you understand that your information may be collected, processed, transferred, and stored in the United States or other jurisdictions where our service providers operate.

By using our website, you consent to the transfer and processing of your information in the United States, where privacy laws may differ from those in your jurisdiction.

PepMaxa reserves the right to refuse orders from jurisdictions where our products, services, payment processing, shipping, or website operations may be restricted, prohibited, or impractical.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment pages, plugins, embedded content, shipping tools, social platforms, or other services that we do not control.

PepMaxa is not responsible for the privacy practices, terms, policies, security, content, or actions of third-party websites or services. You should review the privacy policies of any third-party services you access.

16. Account Security

You are responsible for maintaining the confidentiality of your account login credentials. You agree not to share your account credentials with unauthorized users.

PepMaxa is not responsible for unauthorized account activity caused by your failure to protect your login credentials, device, browser, email account, or payment information.

If you believe your account has been compromised, contact us immediately at:

Email: support@pepmaxa.com

17. Fraud Prevention and Abuse Monitoring

PepMaxa takes fraud, chargeback abuse, unauthorized transactions, policy violations, and misuse of research-use products seriously.

We may collect, review, retain, and share information necessary to detect, investigate, prevent, or respond to:

  • Fraudulent orders
  • Unauthorized transactions
  • Chargeback abuse
  • Identity misuse
  • Account abuse
  • Bot activity
  • Suspicious login activity
  • Reshipping fraud
  • Payment disputes
  • Policy violations
  • Attempts to purchase products for unauthorized purposes
  • Any activity that may violate law, payment processor rules, or PepMaxa policies

We reserve the right to decline orders, cancel transactions, limit accounts, block access, report suspected fraud, provide information to payment processors or law enforcement, and take any other lawful action to protect PepMaxa and its customers.

18. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, PepMaxa may not respond to them unless required by applicable law.

Where required, we may recognize legally mandated opt-out preference signals or universal opt-out mechanisms.

19. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the revised Privacy Policy. If material changes are made, we may provide additional notice where required by law.

20. Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

PepMaxa LLC
Email: support@pepmaxa.com
Mailing Address: 
PepMaxa LLC
25 First Ave. SW Ste A
Watertown, SD 57201
Website: https://pepmaxa.com

Disclaimer for the Privacy Policy Page

This Privacy Policy is intended to describe PepMaxa LLC’s privacy practices. It does not create contractual rights beyond those required by applicable law and does not limit PepMaxa’s rights under its Terms and Conditions, Refund Policy, Shipping Policy, Research Use Policy, or other posted policies. PepMaxa reserves all rights not expressly limited by applicable law.